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Highlands Health Centre

Highlands Health Centre

national health service

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HIGHLANDS HEALTH CENTRE

We would like you to think about your recent experience of our service.

How likely are you to recommend our service to friends and family if they needed similar care or treatment?

              Extremely   Likely    Neither likely   Unlikely           Extremely                 Don’t know

               Likely                      nor unlikely                             unlikely

 

                 □                □           □                      □                      □                                   □

 

 

Can you tell us why you gave that response?

 

□  Please tick this box if you DO NOT wish your comments to be made public

 

 

 

During July, August and September 2017 Patients of Highlands Health Centre were asked to respond to the above questions.   


Responses were as detailed below:

 

 

 

Ex. Likely

Likely

Neither

Unlikely

Ex. Unlike

Don't know

 

 

Post Box in Surgery

11

2

0

0

0

0

 

 

Text

44

4

0

0

1

2

 

 

Website

1

0

0

0

0

0

 

 

 

COMMENTS received in answer to the question : Can you tell us why you gave that response

 

I think that this service is great, my problems were looked at very quickly and thoroughly.

 

The service I receive here is always good. All staff are welcoming and friendly taking the time to listen when needed. The surgery is clean and tidy and with 2 other surgeries in the village no member of my family has ever felt the need to change.

 

Very friendly and helpful GP. Seen in 2 weeks for non-urgent appointment.

 

I have always been very happy with the entire service I have received from this surgery.

 

Always great service and care.

 

Efficient and friendly assistance to slot in medical o/c for skyjump. Much appreciated.

 

Personal touch and approachable.

 

Best GP surgery for miles around. Always helpful and can't do enough to help. Good for appointments and receptionists, nurses and GPs alike give 1st class care.

 

Because I had excellent treatment from the nurse and good advice.

 

 

HIGHLANDS HEALTH CENTRE

We would like you to think about your recent experience of our service.

How likely are you to recommend our service to friends and family if they needed similar care or treatment?

              Extremely   Likely    Neither likely   Unlikely           Extremely                 Don’t know

               Likely                      nor unlikely                             unlikely

 

                 □                □           □                      □                      □                                   □

 

 

Can you tell us why you gave that response?

 

□  Please tick this box if you DO NOT wish your comments to be made public

 

 

 

During April, May and June 2017 Patients of Highlands Health Centre were asked to respond to the above questions.   

Responses were as detailed below:

 

 

Ex. Likely

Likely

Neither

Unlikely

Ex. Unlike

Don't know

 

 

Post Box in Surgery

10

0

0

0

0

0

 

 

Text

36

2

1

1

3

0

 

 

Website

1

0

0

0

0

0

 

 

 

COMMENTS received in answer to the question : Can you tell us why you gave that response

 

Lovely staff.

 

Always helpful, caring and efficient. I can always get an appointment or call back and reception is wonderful. Thank you.

 

The doctors and staff are always pleasant and helpful - if an appointment is needed they do all they can to accommodate you.

 

Perfect service.

 

Excellent service, very friendly, helpful staff. Doctors, nurses and reception staff - they are all so good. Keep up the good work.

 

Friendly, helpful staff. Appointment times are reasonable.

 

Receptionists very polite. Dr Bath completely understanding and helpful - answered all questions. Thank you.

 

Excellent services.

 

Very rapid response from Dr Bedford.

 

You are all absolutely brilliant at what you do. Thank you.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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