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Highlands Health Centre

Highlands Health Centre

national health service

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It is with pleasure that we welcome you to our Winter Newsletter. We know it is a busy time of year for you all and we are sure you are all looking forward to Christmas, but we would like to help keep you healthy during this time and we highlight below some of the additional services we are currently offering.  Hopefully most of you that are entitled to a free Flu or Shingles vaccination will have had this done by now but if not it is still not too late to book an appointment.



It is with regret that we announce that Dr Ruth Bath, who has been with us for the last year, has decided to move on to pastures new. I am sure you will join us in wishing her good luck for the future.

We are delighted to announce that Dr Beverley Watkins will be joining us in January and will be working all day Thursday and all day Friday.

We very much look forward to welcoming Beverley to the team to build on the strengths we already have and to provide additional continuity of care.




The surgery will be closed Monday 25th December and Tuesday 26th December and also on Monday 1st January 2018.  Please order your repeat medicines in plenty of time.

When the surgery is closed please ring 111 if you have an URGENT need or if it is a LIFE THREATENING situation please ring 999





We are changing our Extended Hours surgery, currently held on Wednesday evenings. With effect from January the Extended Hours surgery will now be on a Tuesday evening with Dr Bedford one week and on a Wednesday evening with Dr Jones the following week. This is to give patients greater flexibility for appointments.




Dr Langsford recommends Emotional Logic to anyone (including parents of young children) who is encountering behavioural, emotional or mental issues, and who is willing to learn about their emotions. The outcome is usually more settled and fulfilling relationships in which people can turn their unpleasant emotions honestly to their in-built useful purposes, which can help them to adjust constructively to disappointments and setbacks in life.


More information can be found at the website www.emotionallogiccentre.org.uk, or pick up a leaflet at reception, or talk to Dr Langsford. Appointments with an Emotional Logic tutor at Highlands Health Centre can be accessed via any doctor or nurse. They cost £40 per hour, but with a free telephone introduction so you can decide if Emotional Logic learning is for you. We also encourage two or three people to attend for the same price, because this learning method is designed to help conversations during emotional situations.




Despite the short days and poor weather it is important to remain active during these dark winter months. I frequently advise patients of the five ‘S’ reasons for exercise:


Strength              - maintaining muscle bulk and integrity to reduce injury


Stability               - improving and maintaining balance to prevent falls


Suppleness        - keeping joints mobile and tendons and ligaments well stretched to prevent pain


Psychology        - exercise and fitness make you feel better and improve mental health


With an additional ‘S’


Saving                  - keeping active can reduce your heating bills!



We have been asking patients to complete information slips if they wish to give us their e-mail address to enable us to offer more on-line services. Currently this includes the ability to book appointments, request repeat prescriptions and export or print summary information from their record relating to, medications, allergies, adverse reactions and any other items agreed between the practice and the individual patient via a service called The Waiting Room.


We have also been asking patients for their mobile telephone numbers to enable us to send them text reminders of their booked appointments and we will soon be adding to this service by sending recall reminders via text.




We currently have a virtual Patient Participation Group who we communicate with via email to ask for their opinions and feedback on the services we currently provide and we are very grateful for their support.  We would like to consider expanding this and also having Group Meetings at the Health Centre to discuss suggestions and ideas for further improvement.  If you are interested in joining our Patient Participation Group please let Reception Staff know and we will contact you.




We are currently undertaking a patient survey, which can be completed either online at




or alternatively you can ask reception for a paper copy of the survey, if you would like to participate.




The Depression and Anxiety Service has now launched a revised website where patients can access self-help materials and an online self-referral facility via the following link:





We are delighted to be able to offer all our patients the opportunity to participate in the Friends & Family Test. You will be asked to complete the following two questions following any contact you may have with the surgery.


We would like you to think about your recent experience of our service.

How likely are you to recommend our service to friends and family if they needed similar care or treatment?

          Extremely      Likely        Neither likely       Unlikely        Extremely           Don’t know

             Likely                          nor unlikely                              unlikely


                 □               □                   □                     □                   □                         □



Can you tell us why you gave that response?


□  Please tick this box if you DO NOT wish your comments to be made public



If you have provided us with your mobile telephone  number  you will receive a text asking if you would like to complete the Friends and Family Test via text.  This can also be completed via our website  http://www.highlandshealthcentre-ivybridge.nhs.uk





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