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Highlands Health Centre

Highlands Health Centre

national health service

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HIGHLANDS HEALTH CENTRE AUTUMN NEWSLETTER

 

It is with pleasure that we welcome you to our Autumn Newsletter. Summer is now over, the nights are drawing in and there is a definite chill in the air. We would like to remind you that flu season is upon us and in order to keep you healthy during this time we have highlighted below some of the additional services we are currently offering.

 

FLU CAMPAIGN

 

You are entitled to a free flu vaccination

IF

You are over 65 (born on or before 31.03.1953)

In an At Risk Group (age between 6 months and 65 years) (please check with reception to confirm if you qualify)

A child aged 2, 3 or 4

A Carer

Pregnant

 

PLEASE BOOK AN APPOINTMENT AT RECEPTION NOW

 

SHINGLES CAMPAIGN

 

You are entitled to a free shingles vaccination

 

If you are between the ages of 70 and 79

 

PLEASE BOOK AN APPOINTMENT AT RECEPTION

 

BOOKING APPOINTMENTS

 

From Monday 2nd October we are changing our appointment booking system slightly. In the  mornings there will be one duty GP making triage phone calls only and that GP will book any appointments necessary in their clinic. The second GP in the morning will have all pre-bookable appointments. Once all those appointments are booked if patients need an appointment that day it will be a triage phone call in the first instance. In the afternoon there will be no pre-bookable appointments, only triage phone calls, so if an afternoon appointment is needed patients will need to telephone in the first instance. The only exception to this is on a Thursday afternoon when there are two GPs on duty, so Dr Langsford will have pre-bookable appointments, and in extended hours on a Wednesday evening when Dr Jones is available for late surgery. This change to the booking system will hopefully ensure that all patients are seen in a reasonable time frame and GPs can maintain a sustainable work load.

 

SERVICES FOR OUR PATIENTS

 

We have been asking patients to complete information slips if they wish to give us their e-mail address to enable us to offer more on-line services. This includes the ability to book appointments, request repeat prescriptions and export or print any summary information from their record relating to medications, allergies, adverse reactions and any other items agreed between the practice adn the individual patient via a service called The Waiting Room. PLEASE REMEMBER THAT ONLY ONE E-MAIL ADDRESS CAN BE USED PER PATIENT - YOU CANNOT SHARE AN E-MAIL ADDRESS.  Alternatively patients can request repeat prescriptions via our website at:

http://www.highlandshealthcentre-ivybridge.nhs.uk

 

TEXT MESSAGES

 

If you would like to receive text reminders of your booked appointments please ask one of the receptionists to add your mobile phone number to your patient record.

 

FRIENDS AND FAMILY TEST

 

The practice has been really encouraged by the comments received from our patients when completing the Friends and Family Test and we thank all those patients who have taken the time to complete the questionnaire.  The results of the Friends and Family Test can be found on our notice board in the waiting room or on our website. However, the Government requires this Test to be completed on an ongoing basis and we would ask that, even if you have already kindly completed the questionnaire, that you complete it again and again. (Sorry!)

 

ACCOUNTABLE GP

 

Changes to the GP contract 2015/16 require that all patients have a named GP who is responsible for patients' overall care at the practice. Please contact the practice if you wish to know your named GP or if you have a particular preference as to which GP this should be.

 

TIPS FROM YOUR DOCTOR/HEALTH ADVICE

 

Managing Non-urgent conditions (self-care)

 

There are many conditions that can be successfully managed by yourself (self-care) without the need for a GP appointment. Some examples of these are listed below:

 

Coughs, colds, blocked noses, fevers and sore throats

Constipation, diarrhoea and haemorrhoids

Athlete's foot

 

For a full list, please ask at reception for a leaflet.

 

PRESCRIPTION REQUESTS

 

We have been asked by the local Pharmacists to inform patients that although the practice produce prescriptions within 36hrs, the Pharmacy require a further 24hrs to allow for collection and dispensing of medication.

 

CAR PARKING

 

We would respecfully ask that patients only use our car park when actually attending the surgery. This will help to ensure that there is a space available for those who most need it (elderly and vulnerable).

 

YOUR LOCAL HEALTH RECORD

 

From the 1st November 2015 Highlands Health Centre is signed up to be part of The Medical Interoperability Gateway (MIG).

 

Many people think that their GP health record is available to all healthcare professionals involved in their care, but this is not always the case. At the moment, each professional you see keeps a separate record. This can mean some important information is not being communicated between health services as it could be. To help with this we have signed up to the MIG which means your healthcare professionals will have the most up to date and accurate information about your health, medications and treatment without you having to repeat your medical history so often. If you wish more information about this, please feel free to pick up the leaflets which are available at reception.

 

Can I say no to a shared record?

 

You are in control and can choose not to share any information with anybody outside your GP Surgery. You should inform reception if you choose not to have a shared record at all.

 

FEEDBACK OR SUGGESTIONS

 

If any of our patients have any feedback or suggestions as to what we might include in future newsletters or our services, please let reception know.

 

PATIENT SURVEY

 

If you would like to participate in our patient survey, please go to the following website

http://www.smartsurvey.co.uk/s/YNDW6/ or, if you prefer, please ask reception for a paper copy of the survey.

 

 

When the surgey is closed please ring 111 if you have an URGENT need or if it is a LIFE THREATENING situation please ring 999.

 

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